We respect your privacy and are committed to protecting your personal data globally. This policy explains how we look after your data when you use aihealz, regardless of where you visit from, and tells you about your privacy rights and how the law protects you.
aihealz is the controller and responsible for your personal data. We have appointed a data privacy manager who oversees questions in relation to this privacy policy. If you have any questions, including requests to exercise your legal rights, please contact the data privacy manager at the address below.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store, and transfer different kinds of personal data about you, grouped as follows:
Any data submitted through our AI symptom checker, medical travel bot, or report analysis tools is processed in memory for abstract AI analysis and is never permanently stored in our databases without explicit enterprise consent.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
We have put in place robust, bank-grade encryption and security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a strict business need to know.
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data, and (where the lawful ground of processing is consent) to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us.
We respond to data requests within 30 days. For urgent matters, mark your message as such.